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 | Total Heating & Cooling, Inc.
★ around the clock plumbing, heating, and cooling services ★ | maximize your
ADVANTAGE |
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| SATISFACTION GUARANTEE
At Total Heating & Cooling, Inc., we stand behind our work with a comprehensive 30-day satisfaction guarantee. We are committed to providing exceptional service and ensuring your complete satisfaction with every job we perform. |
30-DAY GUARANTEE COVERAGE
What's Covered:
• All labor and workmanship for 30 days from completion
• Parts warranty as provided by manufacturer
• Installation quality and performance
• System functionality and operation
• Emergency repairs and service calls
• Customer satisfaction with completed work |
REFUND PROCESS
How to Request a Refund:
1. Contact us within 30 days of service completion
2. Describe the issue or reason for dissatisfaction
3. Allow us to inspect and attempt to resolve the issue
4. Refund processed within 5-7 business days if warranted
5. Full documentation provided for all refund decisions |
EXCLUSIONS & LIMITATIONS
Not Covered by Refund Policy:
• Damage caused by customer misuse or negligence
• Normal wear and tear of equipment
• Issues caused by external factors (power outages, etc.)
• Cosmetic preferences or design changes
• Emergency service calls due to customer error
• Services performed by other contractors |
PARTIAL REFUNDS
In some cases, partial refunds may be offered when:
• Work is partially completed to satisfaction
• Materials have been installed but labor issues exist
• Customer requests service modification mid-project
• Equipment functions but performance is below expectations
Partial refund amounts are determined on a case-by-case basis. |
CONTACT INFORMATION
To request a refund or discuss any concerns:
📞 Phone: +1 (358) 175-8195
✉️ Email: contact@heating-cooling.com
📍 Address: 1711 E 2nd St N, Wichita, KS 67214
Business Hours:
Monday - Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Sunday: Emergency Only |
POLICY UPDATES
This refund policy may be updated from time to time. Any changes will be posted on our website and will apply to services performed after the effective date of the update.
Last Updated: December 30, 2024
Effective Date: January 1, 2025 |
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